Support and Maintenance Plan

Enigma Solutions prides itself on its commitment and delivery of service to our clients.  Our support and maintenance plan provides for technical support, system monitoring and upgrades.  This plan ensures that your system is kept up to date with the latest version and remains operational 24 x 7.  It is a requirement of using our software.

Help Line

We provide a complete range of technical support services:
24 x 7 Telephone Support (calls answered on average within 3 seconds)
Email Support 
Remote Access Support
Technical Issues Resolved Quickly

System Monitoring

Thanks to a suite of system monitoring tools that are built in to Espresso, Enigma Solutions is able to provide a monitoring service that identifies:
PC Hardware issues such as drive storage capacity warnings
Internet status
Application On-line status
Inter-branch communications status
Performance issues
User operational errors
User login status
Application errors

If a problem occurs with our software then we are often aware of it before our customers are.  This enables us to provide a higher level of service and fix any issues very quickly.  It also has helped us to build a faster and more reliable software program.

Upgrades over the net

With our live internet update facility we offer a convenient way for our clients to stay up to date with the latest version of Espresso. This technology allows us to broadcast program updates, data structure changes and even customisation updates.  With this fully automated service we can keep our customers up to date more often and with less interruption.  Many upgrades can even be performed whilst users are still using the system. 

Help Now!

If you need support right now please contact us:

Phone: +61 2 9369 1206