Espresso is built on a multi site technology platform that is capable of sending or doing anything anywhere.  The same technology is used to provide multi site support services. 

Multi site support services include:
  Rollout of Installation and Implementation
  Upgrading
  Customising
  System Monitoring

Rollout of Installation and Implementation

For multi-site businesses with many branches a web based installation solution provides a simple mechanism for rapidly installing the Espresso software across all sites.  Once installed, Espresso's multi-site technologies can be used to greatly simplify data migration tasks.  Data common to all sites gets imported once and broadcast.  Similarly any data manipulation scripts to adjust erroneous data from prior systems can be corrected en-masse across all sites with ease.  Importing or correcting data at individual sites can be performed remotely with ease using Espresso's remote access technology.

Upgrading

Keeping Espresso up to date with the latest version is extremely simple with the whole process fully automated over the internet.  Using Espresso's multi site technologies upgrades are broadcast to all Espresso sites via the Espresso upgrade system. 

Upgrades can include a variety of modular updates including: Espresso Client Interfaces, Server Components, Customisations, Data Structure Changes, Bulk Data Updates or Recalculations.

Most updates can be applied while users are using the system.

Customising

The Espresso system can be customised in many different ways.  Some customisations are managed in the user interface without programming (eg system settings, screen layouts, user defined fields, import specifications, queries, reports etc.).  Other customisations might come from custom programming (eg totally custom built screens, popup tools, DLLs, PDA Interfaces, Website Interfaces etc).

For all types of customisations Espresso has the facility to apply the customisation once and have it broadcast to all sites.  You can even use Espresso to broadcast 3rd party files and patches to all sites. 

As with standard espresso updates most customised updates can be applied while users are using the system.

System Monitoring

The Espresso system provides real-time remote monitoring of server stability information such as system errors, internet connectivity, user errors, user logins, user process logging, processing performance and free hard drive space. 

If a problem occurs with the espresso system then we are likely to know about it before any users do.  This means that we are able to correct any issues before they affect the business.  But more importantly, this technology has helped us to develop a highly stable and high performing application. Our clients consistently tell us that Espresso is very fast with rock solid reliability.